Extension says “sign in” but I’m already signed in
The fix for the Clerk syncHost / cookie domain issue. Open extension popup, sign in to the web app, refresh.
TL;DR. Sign in to b2bgrowthkit.com in the same Chrome profile first, then open the extension popup. If the popup still shows the sign-in screen, sign out of the web app and back in once — this resets the shared cookie the extensions read.
When to use this
When the Find, Connect, or Keep extension popup shows a "Sign in" screen even though you're already signed in on the web at b2bgrowthkit.com.
The fix
- Open b2bgrowthkit.com in the same Chrome profile where the extension is installed. Sign in if you're not already.
- Once you see your dashboard, click the extension's icon in the Chrome toolbar to open its popup.
- The popup should now show your account (email, plan badge, usage meter). If it does — done.
- If the popup still shows "Sign in":
- Sign out of the web app (avatar menu → Sign out)
- Sign back in
- Re-open the extension popup
Why this happens
The extensions don't run their own auth — they piggy-back on the cookie
the web app sets when you sign in. That cookie is scoped to the Clerk
authentication subdomain (clerk.b2bgrowthkit.com), not the apex
domain. When you sign in to the web app, Chrome stores that cookie; the
extension's "syncHost" then reads it back.
Two things can break this chain:
- You signed in on a different Chrome profile. The extension and the cookie are profile-scoped, so they have to share a profile.
- A stale cookie from a previous deployment. Most rare; usually only affects accounts that were signed in before our most recent extension update. Signing out and back in resets it.
Common questions
Why doesn't the extension just have its own sign-in? Embedded sign-in inside a Chrome extension popup runs into browser security restrictions (origin / authorization header conflicts) that made the flow flaky. The redirect-to-web pattern is more reliable, even if it feels slightly less native.
What if I'm in incognito mode? Chrome extensions are disabled in incognito by default. To use the kit's extensions in incognito, enable them in Chrome's extension settings — but you'll also need to sign in to the web app in the same incognito window for the cookie to exist there.
Still stuck after these steps? Email hello@b2bgrowthkit.com with your account email and we'll investigate. Including a screenshot of the extension popup helps.